The Organizational Structure Of Management Levels Information Technology Essay

The Organizational Structure Of Management Levels Information Technology striveThis chapter contains a discription of the various methods to be used to gather learning from the client and guest in other to meet up to the requirement provided when developing the dodging for the client and others problems assoiciated with the on-line(prenominal) schema. On the completion of this chapter, various requirement exit be gathered and analysed and based on these requirement, the dodging will be developed. organizational STRUCTURE OF WELLCARE SHOPPING MALLThe substance management is a hierarchal top-to-bottom clear cut ashes that has clearly defined boundaries. The shop management follows the sample four- train management levels (Top, Middle, Low and Operational Management Levels). The dust is described in generous below.TOP LEVEL MANAGEMENT This level of management, being the pinnacle in every organization is made up of CEO, and Managing Directors Board Meetings ar held monthly and the malls monthly profit rankings ar discussed among other issues pertaining to the store. At the Board meetings, long oscilloscope plans for the store are drawn up, and are then broadcast into the store by the Managers then to other departments in the store.MIDDLE LEVEL MANAGEMENT The Managers of the mall has people under him (he represents the Board of Trustees at the store) who implement the long range plans that the Board has set out to achieve for the store. By breaking up the plans into much realistic year or monthly plans, and dividing the objectives among the departments, the managers also at this level oversees the affairs of the mall. Listed here are the Middle Level Management level strength at the store Human Resource Manager, Facilities Manager, Store Manager, Purchase Manager, sales Manager, Finance Manager, and Front Office Manager.LOW LEVEL MANAGEMENT For the smooth periodical actning of the hotel, the managers of each department put in place supervisors, team leaders, group leaders to watch and oversee the actions being carried out daily by the operational level mental faculty. Some of the personnel at this level actually work along with the operational level, but cannot be classified with the operational level because of their level of training and access.OPERATIONAL LEVEL MANAGEMENT The personnel at this level are the staffs responsible for the day-to-day implementation of the hotels objectives. Sales personnel, cleaners, Store clerks, Drivers, Sales marketer, Security officers, and Store clerks all fall under this category.An organizational chart showing the various levels of management at the mall is shown on the next page. fact-finding TECHNIQUESThe listings of fact-finding techniques are as followsInterviews Of all the techniques employed this is considered the most effective for gaining cultivation due to its flexible nature as interviewees are able to seduce proper clarification where such is required and more detail is easily obtainable using this method. Therefore in order to gain a satisfying grasp on the working of the current system certain staff and nodes of the store were selected since the customers are the ones to be affected by the project it was necessary to obtain their opinions. Interviews allow us to study the reactions of the interviewees and judge if their responses are unbiased and knowledgeable. Much relevant information was obtained from the interviews conducted with the staff of the store. However this process was carried out over the profits as arranged by the client.Questionnaires The purpose of distributing questionnaires is to obtain a broader scope of the operations of a store from the views of both the staff and customers of the store. Due to the fact that the staff of the store are numerous it is cumbersome to attempt to interview all of them but it is necessary to ensure that a good number of staff act in the exercise. It is also not possible to interview all the customers of the store but it is necessary to obtain a broad base of input from the customer because they are the ones to utilize the software which will be designed. Due to these constraints the only technique available is to fill the stated requirements by distributing questionnaires to the various respondents. Since most of the questions in the questionnaires have a restricted set of answers the information obtained using this method is generally more precise.Observation The purpose of observing at first contact the shopping operations of the store is to get as much personalized information as possible by discovering what is actually happening as distant to what is supposed to happen. In conducting interviews and surveys it is possible that respondents might not be entirely forthcoming with the true answers but by observing what is actually going on, go fact will be gathered from the shopping process.INTERVIEWQUESTIONNAIRE diminutive RESULTDESCRIPTION OF THE CURRENT SYSTEMHOW THE CURRENT SYSTEM WORKS base on the facts gathered from our facts finding process, the current manual based shopping system being operated by wellcare shopping mall Abuja can be summarized as followsThere are two main purpose why customers comes into the store that come the first type of customers are those who want to find information about a harvest-time, while the second type of customers are those that want to purchase a product. The current system does have arrangements for both types of customers.MAKING AN head FOR A PRODUCTWhen customers walks into the store and want to execute enquiry about a particular product, the customer then walk up to the shopping attendants to rent enquiries.If the enquire is something that can be immediately treated (e.g. the description of a particular product), the shopping clerk can handle on the spot without consulting her subordinates or superiors.If however the customer wants to find out things that exceed the jurisdiction of the clerk, it is mandated for her to refer the customer to the front office manager who then handles the case, and since this also exceeds the boundaries of the shopping system.buying A PRODUCTCustomer who purchase a product in wellcare shopping mall are put through five (3) process that invite up the current shopping system. The first process involves customer searching for a products and adding searched products to the shopping basket. These can only be done by searching for products based on product categories in the store.The second process involves the customer paying for the product and specifying the means of payment. Two main modes are encouraged. These means are payment by cash and payment by cheques.The third process is simply printing out the shopping receipt for the customer. The shopping receipt will contain fields which include Product Number, Product Name, quantity, amount paid and method of payment. The customer checks in the next day if the payment mode is cash, or two days aft er if the payment mode is by cheque.Based on these facts gathered from our facts finding process, the current manual based shopping system being operated by the wellcare shopping mall in Abuja can be somewhat summarized and represented in a process modeling plot to illustrate or show how the current system works.PROCESS MODELINGDescription of the current system using Data Flow Diagram (DFD) to a lower place is a Data Flow Diagram that shows the physical information flow within the current system at the context level.The basic organization social system is decentralized control. By referring to the Context Diagram (see Figure 1), we can see the current system is constituted of the main SHOPPING SYSTEM interacting with three entities Customer, rim and the Store Information System.EntityDescriptionCustomerThe customer is every person that comes to the shop regarding shopping and product enquiry. Whether it is to make enquires, or to buy a product, or to pay for a product.Mall Inform ation SystemThis Refers to the front desk and customer services section of the store. Information regarding the store is kept in store information system.BankWhen customers opt to pay by cheque, the store sends the cheque details to the bank for verification and the cash is then sent back to the store informationbase.DETAILED DESCRIPTION OF THE GENERAL SYSTEM PROCESSESFrom the Context Diagrams, we can see that the current shopping system has 3 main entityCustomerBankShopping information system and below is an ER (Entity Relation Diagram for the current shopping system).PROBLEMS OF THE CURRENT HOTEL RESERVATION SYSTEMIT IS TIME CONSUMINGWith the current shopping system a lot of time is required to go through the shopping process even for regular shopping customers. It takes customer time to search for product category by category especially if the customer.IT IS TEDIOUSIn the current system is very softened and stressful for both the sales representatives and customer because of th e queues much encountered in trying to pay for a product in the mall. The morale of the front office staff is usually reduced after a full days work as they are likely to feel fatigued.IT IS NOT AUTOMATEDThe current system requires constant supervision and personnel presence to run effectively. The absence of this (supervision) hinders the system and wades off prospective customers as well as taints the reputation of the store. However, the problem involved here is that more attention is given to the shopping process and other areas are neglected because the staff required to manage them are supervising others.THE CUSTOMER HAS limit OPTIONSHere the customers does not get sufficient information regarding different product and other important information, as a result these the store might loose their prospective customers.UNRELIABLEThe current system has many flaws in its implementation. Flaws such as over out of stock of products, number of product supplied, poor defined specific ations, poor documentation. Most of these are caused by the human factors that implement the system.TAKES UP SPACEData is usually stored in hard copies( in filing cabinets) thus requiring valuable office space- Since the current system makes use of office files and filing cabinet to store records of product, suppliers and staff, a lot of space is required to accommodate large volume of these records.DATA riskWith the current system, records and other important information are prone to theft, unauthorized manipulation and lose due to fire. These files can even be easily accessed by unauthorized people.IT IS COST intensifierThe current system requires lots of funds to maintain its smooth operation due to the purchase of paper, stationeries, filing cabinets, phone bills, e.t.cLIMITED CONTROL OVER PURCHASED ITEMSThe current system makes it difficult/tedious for the customers to have control over purchased product for example returning and asking for refunds for an already purchased pr oduct. resoluteness TO PROBLEMS OF CURRENT SYSTEMRE IT IS TIME CONSUMINGThe proposed system aims to achieve a record time of 3-6 minutes for registered customers and 6-10 minutes for new customers depending on the customer shopping items. Also, with the customer account module running, the customer need not submit his details every time, he just supplies his exploiter ID and his details are automatically uploaded.RE IT IS TEDIOUSSince the number of customers to come to the sales would reduce, front office staff fatigue is less likely to occur, and as a result, the morale towards work of the staff would increase. Also, the customers would not have to go through the burden of queuing to lodge.RE IT IS NOT AUTOMATEDThe proposed system would be developed in elementary everyday language, thus making it simple for any body that can read and use a computer to book a room online. Also, staff supervision is not required for the receptionists and other front office staff, this is because th e customer details are simply uploaded to the computer in the hotel, and can be exposed by a simple mouse click.RE THE CUSTOMER HAS LIMITED OPTIONSThe new system would not only have information concerning the new system, it would make it possible for the customers to ask questions online and have their answers mailed to them. Thus making the enquiry process easy and increasing customer satisfaction.RE UNRELIABLEThe new system is computer based and thus the issue of human factor does not come up. The computer works with the principle GIGO (Garbage-In-Garbage-Out) which means the computer only supplies what the user had given before.RE TAKES UP SPACESince the new system is computer based, space requirement would be a very trivial issue because files would be stored in your computer hard disk. This means there is no need to have physical storage locations.RE DATA INSECURITYIn the proposed system, data security is very important as access specifiers would be made available at virtually every level of information.RE IT IS COST INTENSIVESince the system is computer based, the only form of paperwork needed would be printing sales report at the end of every month, which is normal and nothing compared to the tedious paper work which currently is being used. The computerization thereby means that the hotel would no longer have to budget so much money for training of stationary anymore.RE LIMITED CONTROL OVER RESERVATIONThe proposed system provides the customers the flexibility to control their reservations. Customers can modify their reservation at any baksheesh before the check in time. They can even cancel reservations without loosing their money as opposed to the current system where the customer looses 50% if he/she does not lodge.