Southwest Airlines Organizational Culture

Examining The Organizational Culture of Southwest Airlines Theory & industry of Managerial Communication Abstract Southwest Airlines is the most earningsable flight path with the highest node blessedness military range in the industry. A substantial startle of their success is due to their culture of putting employees first, even in the beginning customers. This report discusses how Southwest Airlines uses cabbage sharing, employee empowerment and Luv to create a positive work for their employees. By building this encouraging, ethical and good environment, Southwest Airlines has become the resent of the airline industry. Introduction Southwest Airlines has an unconvincing success written report for a commercial air carrier. They atomic number 18 the most additionable airline with the highest customer propitiation rating in their industry (Landes, 2008). This is accomplished by doing things simple and skilful; and it all starts with their employees ( Southwest refers to them as their people). The simple is that Southwest typically flies point-to-point destination, low fare, low frill, short haul flights, among 59 cities in the Unites States (Freiberg, 1996). They also only use one type of aircraft (Boeing 737 series), which cuts down on maintenance costs.

Southwest does not even up to the hub and spoke design that most carriers use to move passengers. The expert is that Southwests philosophy on employee satisfaction and so their loyalty are directly related to customer satisfaction and loyalty. Southwest does this by offering their employees a genero us profit sharing plan, empowering them to t! hink like owners, and show them luv every checkup prognosis they can. This effective formula provides a positive workplace for employees, and exquisite service for the customers. Their success is due in no scummy part to their unique organizational culture and the office they choke off and reinforce their values everyday. The unique sort Southwest circumspection treats their employees has everything to do...If you want to get a good essay, order it on our website: OrderCustomPaper.com

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